This Contact Us page gives Xbvrt ceramic infuser-cup customers one verified place to find the store operator, support schedule, email address, telephone number, physical business address, ABN, and ACN.
OUR IDENTITY
Legal Business Name: FALCON DIGITAL SOLUTIONS PTY LTDStore Name: Xbvrt
Physical Business Address: Wollert, VIC 3750, Australia
ABN: 90 697 253 937
ACN: 697 253 937
CUSTOMER SUPPORT HOURS
Support Hours: Monday-Friday: 9:00 AM - 5:00 PM (GMT-08:00) Pacific Standard Time (Los Angeles). These hours align with our order handling schedule for processing customer messages, shipment questions, return requests, and product support.
HOW TO REACH US
Current Support Email: support@xbvrt.shopBusiness Phone Number: +61 449 688 203
When contacting us about an order, please include the order number, the email address used at checkout, and a clear description of the question or issue. For damaged or incorrect items, include photos of the product and packaging so we can review the matter efficiently.
We handle messages during the support hours above. Requests involving carrier claims, return inspection, payment checks, or product condition may need additional information. For a tea-cup question, identify the SKU and note whether the request concerns capacity, cup shape, handle, lid fit, knob, steel basket, ceramic slots, glass slits, support flange, lift tab, grip ring, glaze, delivery condition, inspection, steeping setup, hand washing, drying, or a missing component. Please do not add tea, water, heat, washing, or use while a non-defective return request is being reviewed.