Last updated:
Xbvrt handles ceramic infuser-cup return requests through one written review so the ordered cup, lid, infuser and every supplied component, visible condition, and requested outcome can be matched to the order record. We accept returns for both defective and non-defective products, and we accept exchanges when the requested replacement item is available.
Ceramic infuser-cup returns are assessed as complete sets. Every listed cup, handle, infuser basket or insert, support flange, lift tab, folding handle, grip ring, lid, knob, protective sleeve, molded insert, and care card must remain together in the supplied quantity. For ceramic infuser-cup orders, support review may refer to usable capacity, cup geometry, handle, lid, infuser material, opening type and count, support flange, grip ring, glaze, supplied components, unused condition, and delivered package completeness.
RETURN WINDOW
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Requests submitted after 30 days may not be accepted unless required by applicable consumer law.
RETURN CONDITION & ELIGIBILITY
Product condition accepted for return: new only. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
An eligible non-defective tea-cup return must remain completely unused, unwashed, clean, and dry, with no contact with tea leaves, herbs, water, beverages, food, soap, detergent, stains, odors, mineral deposits, heat, steam, microwave or dishwasher use, thermal shock, chips, cracks, scratches, bent basket parts, blocked openings, stretched grip rings, or missing packaging. A customer may carefully unpack, count, and visually inspect the dry cup, lid, and infuser without filling, washing, heating, chilling, steeping, or assembling them for use.
Repack an approved unused ceramic infuser-cup set in its original molded protection and one sturdy outer carton. Support the cup body and handle void without pressure on the rim, handle joints, lid seat, knob, glaze, or foot; wrap a ceramic or borosilicate infuser separately; protect steel basket walls and flanges from bending; keep a silicone grip ring in its original shape; and separate the lid so no hard component can strike another. Do not ship loose or visibly broken ceramic or glass, and contact support before handling or returning a damaged item so safe instructions can be confirmed. After approval, we email the pre-paid label for download and printing together with assigned mailing instructions; these packing steps protect the returned tea set and do not reduce mandatory consumer rights.
RETURN PROCESS & RETURN ADDRESS
To start a return, contact us at support@xbvrt.shop. If your request is accepted, we will email you a pre-paid return shipping label as a downloadable and printable file, together with instructions confirming how and where to mail your package. Items sent back to us without first requesting a return will not be accepted.
Return method: by mail. Approved returns should be mailed to this return address: Wollert, VIC 3750, Australia.
In the first email, identify the SKU and infuser system and state whether the request concerns delivery damage, usable capacity, dimensions, cup body, handle, rim, glaze, lid, knob, infuser material, perforations, slots, slits, base holes, support flange, lift tab, basket handle, grip ring, foot, package quantity, or a missing component. For visible transit damage or an incorrect item, clear photographs of the unused cup, lid, infuser, affected area, molded packaging, and outer carton can assist review without making photographs a condition for every return.
RETURN SHIPPING FEES
For all accepted returns, including defective, damaged, incorrect, and eligible non-defective products, the return shipping cost is covered by us. Return label method: Customer download/print. After approval, the pre-paid return shipping label is sent by email at no cost to the customer. No return label is included in the original delivery package.
RESTOCKING FEE
Restocking Fee: No restocking fee will be charged to the consumers for the return of a product.
REFUND TIMEFRAME
We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method within 10 days. Bank or card issuer posting times may vary after we submit the refund.
EXCHANGES AND CANCELLATIONS
An exchange may be requested for another available unused infuser cup after the original complete set is approved for return. Capacity, vessel shape, handle, infuser material and opening pattern, lid, supplied parts, product net weight, price, and availability may differ and will be explained before the replacement is confirmed. Customers may request cancellation before the order has been processed or shipped.
CONTACT
For return and refund support, contact support@xbvrt.shop or +61 449 688 203. Support hours: Monday-Friday: 9:00 AM - 5:00 PM (GMT-08:00) Pacific Standard Time (Los Angeles).